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LE TECNOLOGIE ICT NON POSSONO ESSERE ESCLUSIVA DEGLI SMANETTONI

Nelle aziende c’è ancora troppa distanza tra chi maneggia le tecnologie ICT, correntemente definiti tecnici informatiici o anche smanettoni, e chi le utilizza. E’ un problema di non poco conto. Le conseguenze di questa distanza sono diverse. Citiamo le principali.

Quanto più l’azienda è grande tanto maggiore è tale distanza. I manager, soprattutto se hanno oltrepassato i cinquanta anni e gli imprenditori, tendono a considerare l’ ICT come una serie di strumenti. Nessuno di loro sa costruire un sito web, anche semplice, o ripristinare Outlook Express, quello per usare la posta elettronica, per intenderci. Non sanno caricare un antivirus, non sanno usare Power Point. Ogni volta che sono in difficoltà chiamano il tecnico, come se fosse l’idraulico;

se in azienda si stabilisce di progettare una nuova soluzione e si stabilisce entro quanto tempo sarà pronto il relativo supporto informatico, si può essere quasi certi che i tempi si dilateranno. Così pure i relativi costi. Se un manager o l’imprenditore ci prova a fare la voce grossa si sente raccontare qualunque cosa. Che il programma è più complesso di quanto fosse stato previsto, che i testi non sono soddisfacenti;

i manager e gli imprenditori diventano impotenti. Non riescono a giudicare la complessità e la durata di qualsiasi elaborazione informatica, in qualche caso perdono anche parte del loro carisma per essersi mostrati troppo permissivi, nella peggiore delle ipotesi sono ricattati. Un buon programmatore che sappia vendere bene il proprio lavoro può continuare a chiedere ritocchi di stipendio, senza che i superiori siano in grado di obiettare.

Se poi l’azienda è grande ed ha un responsabile di progettazione ICT, è finita. Il funzionamento dell’azienda dipende praticamente da lui. Succede qualcosa come ai tempi dei centri di calcolo dell’era IBM. Le cose si facevano se lo decideva il Centro di calcolo.

Se invece l’azienda è molto piccola, occorre affidarsi a qualcuno di cui sia provata la professionalità. Facendo parte di questa categoria di aziende, ho provato a sottoporre un problema di archiviazione della documentazione. Mi riferisco all’archiviazione dei contenuti di alcune centinaia di riviste e numerosi quotidiani, con possibilità di retrieval per parole chiave. Ho interpellato alcune importanti aziende specializzate nel trattamento della documentazione. Ho chiesto loro di farmi una simulazione basata sulle nostre esigenze. Quindi un test. Si sono arrese tutte. Se mi fossi basato sui preventivi o sulle promesse mi sarei trovato in un mare di guai.

Il problema della separazione delle competenze tecniche sull’ICT da quelle manageriali è un problema non da poco. Vedremo come affrontarlo in un prossimo Post.

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