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TALENTI VS COMPETENZE DISTINTIVE

Oggi mi sono trovato ad affrontare il problema dei talenti in aziena. In prima battuta ho pensato che siano indispensabili se vuole adottare l’approccio Customer centric. Ma poi mi è venuto in mente che un’azenda non può esseres composta solo di talenti. Tuttavia ho pensato che per adottare l’approccio Customer centric  sia in dispensabile disporre di collaboratori che non solo condividano le impostazioni organizzative derivanti dal nuovo posizionamento aziendale.

Occorrono più collaboraotori che abbiano competenze distintive. Devono essere bravi in un mestiere e sufficientemente duttili per svolgerne altri.

Solo così l’azienda può attrezzarsi per garantire ai clienti il flusso di valori che fa la differenza.

 Oggi affronterò più profondamente questo aspetto. Mi sembra ne valga la pena.

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